Schaff
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Returns and Refund
Returns and Refund
Return & Refund Policy
A 7-day return window and priority replacement for defective or damaged Schaff flashlights, backed by Schaff Engineering Private Limited (SEPL).
7-Day WindowFrom date of delivery
For unused orders
Priority Replacement
For defective or damaged units3-Day WindowFrom date of delivery for defective / damaged orders
Direct Support : Speak to SCHAFF, not a call centercall us / message us on +91 8618875271
Email us at service@schaff.asia
Return Overview
We take pride in the craftsmanship and quality of our products. If you receive a product that is defective or damaged during shipping, please contact us immediately.
Once we receive the returned item and verify the issue, we initiate the refund process. The return typically takes 5–7 working days, and the refund is processed within 5–7 working days thereafter.
If the product meets the listed specifications (design, color, size, finish) but you're simply not satisfied, you may still return it — in that case, you're responsible for return shipping. Once we receive it in original condition, we'll refund the product value, excluding the original shipping cost.
7-Day Return Policy
We offer a 7-day return window from the date of delivery. Please ensure:
- The product is unused
- All tags, original boxes, and packaging are intact
If you're not satisfied with your purchase, we'll gladly accept the return and issue a refund to your original payment method once we receive and inspect the item.
Frequently Asked Questions
What should I do if I receive a damaged item, wrong product, or missing components?
Contact us within 3 days of delivery at service@schaff.asia or call +91 86188 75271. Please include photos of the outer packaging and the item received. Based on your preference and product availability, we'll issue a refund or a replacement.
What qualifies as a damaged product?
- Item received is visibly broken, chipped, or dented or used wear and tears
What qualifies as a defective product?
- Flashlight not switching on even after charging fully
- Charging failure — the flashlight isn't charging and the charge indicator LED is off
- The modes are not working
When are returns not accepted?
- More than 7 days have passed since delivery for unused Products.
- More than 3 days have passed since delivery for defective / damaged Products.
- The product has been used or tampered with
- The product was damaged due to incorrect usage or installation
- Serial/UPC labels are missing or tampered
- The item is part of a combo/set and you want to return individual items
- The return lacks original packaging and accessories
- There are minor cosmetic differences (colour/finish/surface marks) that don't affect functionality
How do I arrange a return?
Contact us at service@schaff.asia or whatsapp us at +91 86188 75271 to initiate the return — we'll walk you through the process.
If we can't arrange a pick-up due to logistics limitations, you can ship it back via any reliable trackable courier and share the tracking details. If the return is approved due to a product defect or wrong delivery, we'll reimburse the shipping charge up to the actual rate for your PIN code — any excess must be borne by you.
How will I receive the refund?
Refunds are issued to the original payment method after the returned product reaches our facility and passes inspection.
Can I return only one item from a multi-item order?
Yes — you can return individual items unless they're part of a combo deal.
When are refunds issued?
- The replacement is not possible
- Your claim is verified and approved
- The returned item passes inspection
I've requested a replacement. When will it arrive?
If a replacement can be arranged, we'll notify you with details. In most cases, it's dispatched after we receive the original product.
My refund hasn't reached my bank account yet. Why?
If you've received a confirmation email about your refund, rest assured it's being processed. Financial institutions may take additional time depending on their policies. If it exceeds the expected timeframe, contact us and we'll follow up with our partners.
I've changed my mind and want to keep the product. What now?
Call us to cancel your return request. If the product has already been dispatched back to us, you'll be required to cover the shipping cost to have it returned to you.
What if a replacement isn't available?
If a replacement is unavailable, a full refund will be processed upon successful return and inspection of the item.
Legal Disclaimer
Product Variation. Due to photographic lighting and device settings, actual product colors and finishes may slightly vary from those shown on our website. These minor variations are not considered defects or cause for return.
Limitation of Liability. Schaff's liability is limited to the purchase price of the product in question. Schaff is not liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.
Force Majeure. Schaff is not responsible for delays or failure in performance caused by events beyond our control, including natural disasters, transport disruptions, strikes, or government restrictions.
Right to Refuse. We reserve the right to deny returns or refunds if the return does not meet our policy criteria, or if fraudulent activity is suspected.
Policy Changes. Schaff reserves the right to amend this policy at any time without prior notice. Customers are encouraged to review our policies periodically.
Contact Us
Document last updated: 20 July 2026
Return & Refund Policy
A 7-day return window and priority replacement for defective or damaged Schaff flashlights, backed by Schaff Engineering Private Limited (SEPL).
7-Day WindowFrom date of delivery
For unused orders
Priority Replacement
For defective or damaged units3-Day WindowFrom date of delivery for defective / damaged orders
Direct Support : Speak to SCHAFF, not a call centercall us / message us on +91 8618875271
Email us at service@schaff.asia
Return Overview
We take pride in the craftsmanship and quality of our products. If you receive a product that is defective or damaged during shipping, please contact us immediately.
Once we receive the returned item and verify the issue, we initiate the refund process. The return typically takes 5–7 working days, and the refund is processed within 5–7 working days thereafter.
If the product meets the listed specifications (design, color, size, finish) but you're simply not satisfied, you may still return it — in that case, you're responsible for return shipping. Once we receive it in original condition, we'll refund the product value, excluding the original shipping cost.
7-Day Return Policy
We offer a 7-day return window from the date of delivery. Please ensure:
- The product is unused
- All tags, original boxes, and packaging are intact
If you're not satisfied with your purchase, we'll gladly accept the return and issue a refund to your original payment method once we receive and inspect the item.
Frequently Asked Questions
What should I do if I receive a damaged item, wrong product, or missing components?
Contact us within 3 days of delivery at service@schaff.asia or call +91 86188 75271. Please include photos of the outer packaging and the item received. Based on your preference and product availability, we'll issue a refund or a replacement.
What qualifies as a damaged product?
- Item received is visibly broken, chipped, or dented or used wear and tears
What qualifies as a defective product?
- Flashlight not switching on even after charging fully
- Charging failure — the flashlight isn't charging and the charge indicator LED is off
- The modes are not working
When are returns not accepted?
- More than 7 days have passed since delivery for unused Products.
- More than 3 days have passed since delivery for defective / damaged Products.
- The product has been used or tampered with
- The product was damaged due to incorrect usage or installation
- Serial/UPC labels are missing or tampered
- The item is part of a combo/set and you want to return individual items
- The return lacks original packaging and accessories
- There are minor cosmetic differences (colour/finish/surface marks) that don't affect functionality
How do I arrange a return?
Contact us at service@schaff.asia or whatsapp us at +91 86188 75271 to initiate the return — we'll walk you through the process.
If we can't arrange a pick-up due to logistics limitations, you can ship it back via any reliable trackable courier and share the tracking details. If the return is approved due to a product defect or wrong delivery, we'll reimburse the shipping charge up to the actual rate for your PIN code — any excess must be borne by you.
How will I receive the refund?
Refunds are issued to the original payment method after the returned product reaches our facility and passes inspection.
Can I return only one item from a multi-item order?
Yes — you can return individual items unless they're part of a combo deal.
When are refunds issued?
- The replacement is not possible
- Your claim is verified and approved
- The returned item passes inspection
I've requested a replacement. When will it arrive?
If a replacement can be arranged, we'll notify you with details. In most cases, it's dispatched after we receive the original product.
My refund hasn't reached my bank account yet. Why?
If you've received a confirmation email about your refund, rest assured it's being processed. Financial institutions may take additional time depending on their policies. If it exceeds the expected timeframe, contact us and we'll follow up with our partners.
I've changed my mind and want to keep the product. What now?
Call us to cancel your return request. If the product has already been dispatched back to us, you'll be required to cover the shipping cost to have it returned to you.
What if a replacement isn't available?
If a replacement is unavailable, a full refund will be processed upon successful return and inspection of the item.
Legal Disclaimer
Product Variation. Due to photographic lighting and device settings, actual product colors and finishes may slightly vary from those shown on our website. These minor variations are not considered defects or cause for return.
Limitation of Liability. Schaff's liability is limited to the purchase price of the product in question. Schaff is not liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.
Force Majeure. Schaff is not responsible for delays or failure in performance caused by events beyond our control, including natural disasters, transport disruptions, strikes, or government restrictions.
Right to Refuse. We reserve the right to deny returns or refunds if the return does not meet our policy criteria, or if fraudulent activity is suspected.
Policy Changes. Schaff reserves the right to amend this policy at any time without prior notice. Customers are encouraged to review our policies periodically.
Contact Us
Document last updated: 20 July 2026