Refund Policy

Last Updated: 4th April 2025

1. Eligibility for Refunds & Returns

We accept returns and issue refunds under the following conditions:

• Damaged/Defective Items: Received with manufacturing flaws or shipping damage (must report within 3 days of delivery).
• Wrong Items Shipped: If we sent incorrect product/variant (must report within 2 days).
• Unopened Products: Returned in original packaging with tags within 10 days of delivery.

Non-Refundable Items:

• Products marked "Final Sale" or clearance items
• Custom-made or personalized products
• Products damaged due to customer misuse

2. Return Process

Step 1: Contact us at schaff.eng@gmail.com with:

• Order number
• Photos of damaged/defective items (if applicable)
• Reason for return

Step 2: We’ll email / Whatsapp

• Return authorization (if approved)
• Shipping address for returns

Step 3: Ship items back via tracked shipping. Customers bear return shipping costs unless the return is due to our error.

3. Refund Methods & Timelines

• Approved Refunds: Processed within 5 business days after we receive and inspect the return.
• Original Payment Method: Refunds go back to the original payment source (credit card, PayPal, etc.). Processing times vary by bank (typically 5–10 business days).
• Store Credit: Option available upon request (issued immediately).

4. Exchanges

We offer exchanges for:

• Same product in different size/variant (if stock available)
• Alternative product of equal value

Contact us before returning items for exchange.

5. Shipping Damage Claims

For items damaged in transit:

• Do not discard packaging – take photos of the box and product.
• Report to us within 48 hours of delivery.
• We’ll file a claim with the carrier and send a replacement/refund.

6. Non-Returnable Situations

• Product was used, altered, or damaged after delivery
• Return request is made after 14 days of delivery
• Items are returned without authorization

7. International Returns

• Customers are responsible for return shipping costs
• Customs/duties fees
• Refund amounts may exclude original shipping charges

8. Late/Missing Refunds

• If your refund hasn’t appeared after 10 business days:
• Check with your bank/card issuer.
• Contact us at schaff.eng@gmail.com with your order number.

9. Policy Updates

We may update this policy. Changes apply to future purchases after the revision date.