Schaff shall provide reliable and speedy service to all our products under Warranty.
All Products brought from Online sites shall be serviced by us or by our Authorized service center.
What we offer
We will replace products with manufacturing defects within 03 days of purchase. we will also repair a Product free of charge within 18 months of purchase if problems develop with normal use. If repair is required after 18 months from the date of purchase, we will charge for parts. The total repair fee is according to the cost of the replaced materials plus Service Charges.
03 days Free Replacement :
Schaff will replace a new product within 10 days of purchase for any manufacturing defects if problems come into being in normal use. We will replace it with the same model. If the model has been discontinued, customers will receive a product with similar or improved model.
18 Months Free Repair
Schaff will offer free repair within 18 months for lights from the date of purchase if problem develop with normal use
Please refer the table below to know about product service age.
|Single Led Flash Lights
|Beacon Tri Color Flash Lights
|Lithium Ion Battery
|Body De-Coloration / Fading
|Mother Board - Schaff HDV2
|Led : 1 Watts and Above
|Led : Below 1 Watts
|Silicon / Rubber Parts
Note : Warranty Policy Changes According to Customer and Manufacturing Needs
Detailed Warranty Information is available as a "WARRANTY CARD" with every product you buy.
This Warranty Policy is applicable only for Flash Lights and its accessories.
Limited Life Time Warranty :
Past the Warranty period, we provide service to the flash light in terms of spares and services on chargeable basis.
This Warranty does NOT cover Bulb Burn-out, ‘O’ rings Deterioration, Periodic Fading or Color variations, Modifications of Batteries, Accessories, Defects or Damage resulting from Misuse, Accident or Neglect, Improper Operation or Alteration, Damage due to Battery leakage, Normal Wear and Tear or Surface Damage, or Accessories on which Serial Numbers or Date tags have been altered.
Damages or defects resulting from service work performed by service centers not Authorized by SCHAFF are not covered.
All Schaff products are warranted for quality. Schaff liability is limited to the original purchase price of the product.
To claim warranty, please contact our warranty service department with the information listed as following:
Name, Type/model of warranty item, Serial number, Age of the product and Description of the problem.
Service Hot Line: +91-8618875271
(10:00 a.m. to 5:00 p.m. GMT+5.30 from Monday to Friday)