Cancellation and Returns

CANCELLATIONS
  • Once purchased, Schaff Engineering Private Limited does not accept the return of the product. If you have received a damaged or defective product, please inform us at schaff.flashlights@gmail.com within 10 days of delivery of a product.
RETURNS
  • Yo Have 10 Days to Return the Product
  • We accept Returns request only if the product delivered by us is in Damage Condition, Wrong Product Sent, Product in dead Condition or Product is Defective
  • Returned products must be in a new, unused condition and include the original box and/or packaging with all tags included.
  • Products should be returned in their original packaging along with the plastic bags, original price tags, labels, barcodes, user manual, warranty card and invoice without any damage.
  • Any product which has been removed from packaging or manufacturer seal is broken is non-returnable.
  • Any product which has been Repaired or shows signs of attempting to be Repaired is non-returnable.
  • Products specially ordered on customer’s request or have Special Prints / Customised Brand cannot be returned in any circumstances.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
  • In case if an e-coupon or promo code has been used, the refund amount will be the original amount paid at the time of purchasing the product. The e-coupon or promo code once used will not be reissued.
  • Once your return is received and inspected by Schaff (usually within 24 hours of receipt), your refund will be processed as Store Credits or Coupon for the original amount.
CANCELLATIONS BY schaffonline.com
There may be certain orders that schaffonline.com is unable to accept and must cancel. schaffonline.com reserves the right, at schaffonline.com sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include,
without limitation, non-availability of the product or quantities ordered by you, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Credit and Fraud avoidance department. schaffonline.com may also require additional verifications or information before accepting any order. schaffonline.com will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.