Chopping Board Returns
Return & Refund Policy
A 7-day return window and priority replacement for defective or damaged SS304 chopping boards, backed by Schaff Engineering Private Limited (SEPL).
Return Overview
We stand behind the quality and durability of our stainless steel chopping boards. If you receive a product that is defective or damaged during shipping, please contact us immediately.
We'll facilitate a return or refund based on the issue. Returns typically take 5–7 working days to process after receipt and inspection, and refunds are processed within a similar timeframe.
If the chopping board arrives as described but you simply change your mind, you may still return it — in that case, return shipping costs are your responsibility. Once we receive it in original condition, we'll refund the product price, excluding original shipping charges.
7-Day Return Window
Returns must be initiated within 7 days of delivery. Please ensure:
- The chopping board is unused and free from scratches or stains
- All original packaging, tags, and accessories are intact
If these conditions are met, we'll gladly accept your return and refund the product price after inspection.
Frequently Asked Questions
What if my chopping board arrives damaged or incorrect?
Contact us within 2 days of delivery at service@schaff.asia or call +91 86188 75271. Please provide photos of the packaging and product. We'll arrange a replacement or refund depending on availability.
What counts as damage for returns?
- Visible dents, cracks, or significant scratches incurred before or during delivery
- Incorrect product or missing components from your order
When are returns not accepted?
- Return requests beyond 7 days after delivery
- Product shows signs of use — knife cuts, stains, or altered surfaces
- Missing original packaging or tags
- Products damaged due to misuse or improper cleaning
- Minor aesthetic variations (colour tone or finish) that don't affect usability
How do I return my chopping board?
Reach out to us at service@schaff.asia or call +91 86188 75271 — we'll guide you through the return steps.
If a courier pick-up is unavailable, you may ship the product back via a reliable, trackable service such as Speed Post. If the return is due to a defect or our error, we'll reimburse postage charges up to the Speed Post rate for your area.
How will I get my refund?
Refunds are credited to the original payment method after we receive and inspect the returned chopping board.
Can I return only one chopping board from a multi-item order?
Yes — individual items may be returned unless they were purchased as part of a combo set.
What if I requested a replacement?
Replacements are generally dispatched after we receive the returned item. We'll notify you with tracking details when your replacement ships.
My refund is delayed. What should I do?
If you've received confirmation but haven't seen the refund, please allow a few business days for banks to process it. Contact us if the delay exceeds expectations.
Can I cancel my return?
Contact us immediately to cancel a return request. If the product has already been shipped back, you'll need to cover shipping charges to have it returned to you.
What if a replacement chopping board isn't available?
We'll issue a full refund once the return is approved and the item passes inspection.
Legal Disclaimer
Product Variation. Due to photographic lighting and device settings, slight variations in finish or colour may occur and are not grounds for return.
Limitation of Liability. Our liability is limited to the product purchase price. We're not responsible for any indirect or consequential damages.
Force Majeure. We're not liable for delays due to events outside our control, including natural disasters or transport disruptions.
Right to Refuse. We reserve the right to refuse returns that do not comply with this policy or if fraudulent activity is suspected.
Policy Updates. We may update this policy at any time without prior notice. Please review periodically.
Contact Us
Document last updated: 23 July 2026